Google Calendar integration

Improve scheduling workflow, based around Google Calendar

An ideal solution to three common service management and scheduling challenges.

1) “Find a time” to schedule activity across multiple resources

Provides a simple Google Calendar dashboard for staff to visualize scheduling opportunities and complications across the team.

The taps …

The Google Calendar dashboard is designed to handle critical workflows. Responsible staff are automatically notified. Updates are real-time and reliable. Count on it.

2) Streamline field staff’s workflow

In many cases, field staff can work exclusively from Google Calendar, as Solve automatically adds the location and relevant details to the event.

When more details are involved, Solve makes it drastically easier for field staff to access important information behind the event, contribute and improve service, via the direct-to-Solve link.

Some examples include …

Understand customer

Instruct and track activity

Catalogue proof-of-work

3) Pulling event history together across all calendars

Solve automatically organizes Google events from across the entire domain into a single view for each contact, job, property, case or similar. Shown perfectly inline with every linked email, phone call and other interaction on the record; presenting a complete, convenient, centralized history.

Next steps

Give it a try following the Google Calendar integration setup steps.