Last updated 2019-04-30
Information we collect
When customers fill out an online form to contact Norada, Norada collects some personal information, including but not limited to name, company name, size of company, name, phone number, email address, and reason for contact. This information is used to follow up with the customer’s initial queries in a timely manner.
When Account Holders sign up and pay for the Service, Norada collects personal information, including but not limited to name, email address, phone number, and payment information. A secret question and answer may also be asked in order to verify the identity of an Account Holder if their account password is lost.
User Account Data
If an Account Holder registers an account on the Service all private information saved within the account is stored on secure servers, which process the information in order to provide Account Holders with authenticated access to their account, store and manage various types of information, including but not limited to email, databases and files. Account contents are backed up to separate storage systems daily for the purpose of recovery from errors or system failure. Copies of email messages, databases and files may remain on the backup storage systems for approximately three (3) months, even after Account Holders delete the private information from their accounts or after termination of the contracted Service.
Norada collects statistical information about how clients (“Account Holders”) locate and navigate our Web sites. This information, sent by normal Web browsers, usually includes the browser type, Internet Protocol (IP) address and referring URL. This information is used to analyze trends, improve the usefulness of the Service, enhance the positioning of Web sites within Internet search engines, gather broad demographic information for aggregate use, and help diagnose problems. Account Holders remain anonymous unless they voluntarily contact Norada by filling out an online form.
When the Account Holder downloads the Solve mobile application, Norada may collect information about the Account Holder’s mobile device, including, for example, the hardware model, operating system and version, unique device identifier, and mobile network information.
Questionnaires, Surveys and Profile Data.
We may offer questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users’ interests and needs. The use of the information collected will be explained in the survey itself.
Email Log Information
To facilitate troubleshooting and improve the quality of the Service, Norada automatically collects and reviews certain information relating to the usage of its email services. This information is stored in server logs and includes, but is not limited to, usage of IMAP, POP, SMTP, Spam Filtering and Virus Scanning.
Aggregate Statistical Information
We may collect aggregated statistical information for purposes of improving the Service. This data does not contain personally identifying information, such as name or email address. For example, we may disclose that 10% of our Account Holders live in California.
To process commercial transactions, we collect information related to each transaction, such as the amount and the necessary identifying information, including the credit card information, contact information, and email addresses of the parties involved.
Information from third parties and integration partners
We collect your personal information or data from third parties if you give permissions to those third parties to share your information with us or where you have made that information publicly available online.
How We Use Information
Norada uses Account Holder data in furtherance of our legitimate interests in operating our Services, Website, and business. More specifically, Norada uses Account Holder information:
- To provide, update, maintain, and protect our Services, Website, and business.
- As required by applicable law, legal process, or regulation.
- To communicate with the Account Holder by responding to requests, comments, and questions.
- To develop and provide additional features.
- To send emails and other communications.
- For billing, account management, and other administrative matters.
- To investigate and help prevent security issues and abuse.
Using information from third parties and integration partners
You can log in to the Service using single sign-on services from Google and Microsoft. The single sign-on will authenticate your identity and we will collect your name and email address to pre-populate our sign up form.
You can link your Google account to the Service for the purpose of displaying emails on records and sending emails. When you link your Google account, you are granting access to read, compose, send and permanently delete emails from within the Service. This access can be revoked from within the Service or your Google account.
You can also link your Google account to the Service for the purpose of displaying calendar events on records and creating or editing calendar events. When you link your Google Calendar account, you are granting access to view, edit, share and permanently delete calendars and events. This access can be revoked from within the Service or your Google account.
Disclosure to Third Parties
WE WILL NOT USE CLIENT OR ACCOUNT HOLDER INFORMATION FOR ANY PURPOSES OTHER THAN TO PROVIDE THE CONTRACTED SERVICES. MORE SPECIFICALLY, WE WILL NOT SHARE INDIVIDUALLY IDENTIFIABLE CLIENT OR ACCOUNT HOLDER INFORMATION WITH THIRD PARTIES EXCEPT FOR THE LIMITED PURPOSES DESCRIBED BELOW.
- As required to process commercial transactions
- Upon your instructions, we share your information or data if you choose to use an integration in conjunction with the Service, to the extent necessary to facilitate this.
A limited number of Norada employees are able to access Account Holders’ information. These employees are specifically trained and experienced with regard to the practices and importance of maintaining Clients’ privacy and are only authorized to access Account Holders’ account information on an as needed basis to complete tasks related to the maintenance and operation of the Service, or fulfill Account Holder requests.
International Data Transfers
Norada may transfer the Account Holder’s personal data to countries other than the one in which the Account Holder resides. Norada deploys the European Union Model Clauses as a safeguard if Norada transfers personal data originating from the European Union or Switzerland to other countries not deemed adequate under applicable data protection law. The European Union Model Clauses, also known as Standard Contractual Clauses, meet the adequacy and security requirements for our Account Holders that operate in the European Union, and other international transfers of Account Holder data. If you would like to receive a copy of our Data Processing Addendum, which includes the Standard Contractual Clauses, please contact Norada using the contact information found at the bottom of this page.
Norada has put in place physical, electronic and managerial procedures to safeguard the information that is collected. Various security technologies have been implemented to ensure that external parties cannot access or modify Account Holders’ personal information on Norada’s Network and encryption is used to for data transmission. For further information see Data Protection.
The Service is not available to children under the age of 13. If you are under the age of 13, under no circumstances should you send us any personally identifying information, attempt to register or otherwise utilize the Service. If parents believe their child (any age under 18) has accessed our Service without their permission, they can contact our Customer Service department listed at the end of this notice.
California Do Not Track
The Service does not respond to Do Not Track (DNT) or similar signals.
If there is a change of ownership or control of Norada, such as a merger or acquisition by another company, Norada will provide its Account Holders 30 days notice of such change.
Corrections and Updates
Account Holders can update their personal information at anytime by contacting Norada’s Customer Service department listed at the end of this notice.
Deactivation or Changes to Personal Information
Account Holders may terminate an account or update their personal information by sending a written request to our Customer Service department listed at the end of this notice, at which User Account Data will be removed from all secure servers.
Notification of Changes
Norada Corporation Customer Service Department
Phone: +1 650-331-7336 Monday to Friday from 9 AM and 5 PM MST