Short and Sweet Version
We’ll maintain professional standards throughout our organization and do our very best to provide your team with great service while protecting the privacy and integrity of your data. We promise we won’t share your personal information or data with anyone ever, at all, period, nooo way. What’s yours is yours and what’s ours is ours. Do no evil or we’ll terminate your account.
Long and Boring Version
Welcome to Norada’s online services. Norada Corporation (“Norada”/”We”/”Us”/”Our”) owns and operates the Solve™ site, located at norada.com and solve360.com, and the Solve™ mobile application (the “Application”). Together the Solve site and Solve mobile application are referred to as the “Service” and is provided to you (the “Account Holder”) under the terms and conditions outlined below. By using the Service, the Account Holder acknowledges the terms and conditions of this agreement (the “Agreement”), and agrees to use the Service accordingly. This Agreement shall continue in effect for as long as the Account Holder is registered to use the Service.
Any new features that enhance or extend the current Service shall be subject to this Agreement. Continued use of the Service after any such changes shall constitute Account Holder consent to such changes.
PLEASE READ THIS AGREEMENT CAREFULLY
Norada is providing the Account Holder with the processing and storage of personal information (the “Content”). Norada makes no guarantees as to the continuous availability of the Service or of any specific features of the Service. Norada reserves the right to change the Service without notice.
The Service is not available to children under the age of 13. If Account Holder is under the age of 13, under no circumstances should Account Holder send us any personally identifying information, attempt to register or otherwise utilize the Service. If parents believe their child (any age under 18) has accessed our system without their permission, they can contact our Customer Care department whose contact information is located at the bottom of the Agreement.
Account Holder may stop using the Service and have their Content removed at any time. To do so Account Holder must contact Norada via email. Norada will remove the Content related to the Account Holder shortly after cancellation. If the Account Holder abandons their Content by not logging in to the Service for a period of three (3) months, Norada reserves the right remove all Content related to the Account Holder.
Google Mapping Services
Some portions of the Service may implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to Google’s Terms of Service.
Norada supplies a private service, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.
Account Holder acknowledges that Norada does not pre-screen Content, but that Norada and its designees shall have the right (but not the obligation) in their sole discretion to refuse or remove any Content that violates the Agreement.
Account Holder must not do anything which could reasonably be expected to damage, disable, overburden, or materially impair the Service or which is likely to interfere with any other party’s use or enjoyment of the Service.
Account Holder agrees to provide true, accurate and complete registration information and to maintain, and promptly update Account Holder information as applicable. Account Holder agrees not to impersonate any person or use a name that Account Holder is not authorized to use. If any information Account Holder provide is untrue, inaccurate, not current, or incomplete, without limiting other remedies, Norada has the right to terminate Account Holder access to the Service and Norada has the right to recover from Account Holder any costs or losses incurred as a direct or indirect result of the inaccurate or incomplete information. Account Holder authorizes Norada to make any inquiries they consider necessary to validate Account Holder registration.
Account Holder agrees that they have access to the Internet and to a current email address other than the one that may have been provided to Account Holder by Norada. This email must be specified during the registration process when Account Holder sign up to the Service, and will be the email address that Norada will use to contact the Account Holder. Norada will not be liable for any undelivered email communications or any costs Account Holder incur for maintaining Internet access and an email account. Account Holder must promptly notify Norada of any change to their email address.
Account Holder may not divulge their account password(s) to anyone else, nor may Account Holder use anyone else’s password. Norada is not responsible for losses incurred by Account Holders as the result of their misuse of passwords.
Norada may offer an Application that allows the Account Holder to access the Service on the Account Holder’s mobile device. Mobile devices must be purchased separately and are not included in the Account Holder’s Service subscription. The Application requires an active internet connection, and may incur data charges with the Account Holder’s wireless carrier, including roaming charges where applicable. The Application may collect technical data, including information about Application crashes and usage statistics, and may use certain third party libraries or modules. The Application constitutes part of the Service, and as such is subject to the terms and conditions of this Agreement.
Accessing and Downloading the App from iTunes and/or Google Play Store
The following applies to the Application accessed through or downloaded from the Apple App Store or the Google Play Store:
The Account Holder acknowledges and agrees that (i) the terms and conditions of this Agreement are concluded between the Account Holder and Norada only, and not Apple nor Google, and (ii) Norada, not Apple nor Google, is solely responsible for the Application and content thereof. The Account Holder’s use of the Application must comply with the Apple App Store or Google Play Store Terms of Services.
The Account Holder acknowledges that Apple and Google have no obligation whatsoever to furnish any maintenance and support services with respect to the Application.
In the event of any failure of the Application to conform to any applicable warranty, the Account Holder may notify Apple or Google, and Apple or Google will refund the purchase price for the Application to the Account Holder and to the maximum extent permitted by applicable law, Apple and Google will have no other warranty obligation whatsoever with respect to the Application. As between Norada and Apple or Google, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Norada.
The Account Holder and Norada acknowledge that, as between Norada and Apple or Google, Apple and Google are not responsible for addressing any claims the Account Holder has or any claims of any third party relating to the Application or the Account Holder’s possession and use of the Application, including, but not limited to: (i) product liability claims; (ii) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
The Account Holder and Norada acknowledges that, in the event of any third-party claim that the Application or the Account Holder’s possession and use of that Application infringes that third party’s intellectual property rights, as between Norada and Apple or Google, Norada, not Apple nor Google, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by this Agreement.
The Account Holder and Norada acknowledge and agree that Apple and Google, and Apple’s and Google’s subsidiaries, are third-party beneficiaries of this Agreement as related to the Account Holder’s license of the Application, and that, upon the Account Holder’s acceptance of the terms and conditions of this Agreement, Apple and Google will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions of this Agreement as related to the Account Holder’s license of the Application against the Account Holder as a third-party beneficiary thereof.
Without limiting any other terms of this Agreement, the Account Holder must comply with all applicable third-party terms of agreement when using the Application.
If Account Holder uses, or attempt to use the Service for other purposes including but not limited to tampering, hacking, modifying or otherwise corrupting the security or functionality of Service, Account Holder access to the Service will be terminated and Account Holder will be subject to damages and other penalties, including criminal prosecution where available.
RIGHTS AND DISCLAIMERS OF NORADA
Fees, Payments, and Refunds
Norada reserves the right change any fees it charges the Account Holder for access to the Service. Fees are in U.S. dollars unless specified otherwise.
Unless otherwise agreed to by Norada a valid credit card is required for paid Service subscription plans. Free Service subscription plans are not required to provide a credit card.
An upgrade from any free plan to any paying plan will end the free trial. Account Holder will be billed for their first month immediately upon upgrading.
The Service is billed in advance on a monthly basis and is non-refundable. Norada does not offer refunds or credit for partial months of service.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the Account Holder shall be responsible for payment of all such taxes, levies, or duties.
Downgrading to a lower plan level may cause the loss of Content, features, or capacity. Norada does not accept any liability for such loss.
No charge for use of the Service will be made during any free-trial period. The Account Holder is not however entitled to benefit from more than one free-trial. If Norada discovers that more than one free-trial has been requested, the Account Holder will become liable for payment of the subscription fee for all use of the Service made after the first free-trial period.
Norada, in its sole discretion, has the right to suspend or terminate the Service and refuse any and all current or future use of the Service, or any other Norada service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of all Content related to Account Holder. Norada reserves the right to refuse Service to anyone for any reason at any time.
Once any free-trial period is over, Norada will automatically renew the Account Holder’s subscription and bill them every month using the credit or debit card details provided to us, until Account Holder terminates their account.
Norada shall be under no obligation to provide the Service if the subscription fee is not paid to us on time. The Account Holder must ensure that Norada has complete and accurate billing and contact information throughout the subscription period. If subscription fees become overdue, because for example the Account Holder’s credit card has expired, Norada reserves the right to suspend access to the Service until the balance is paid or Norada may remove the Account Holder’s Content and prevent further access permanently.
When applicable, Norada shall make reasonable efforts to ensure that purchases involving cheques and credit cards are processed in a timely manner. However, a number of factors, several of which are outside of our control, will contribute to when the funds are approved. Norada makes no representations or warranties regarding the amount of time needed to complete processing, such as delays in the banking system or the U.S. or international mail service, nor shall we be liable for any actual or consequential damages arising from any claim of delay.
Limitation of Liability
As the Account Holder you expressly understand and agree that in no event shall Norada be liable for (i) loss or inaccuracy of Content, (ii) interruption, suspension, or termination of the Service, (iii) damages caused other than by intentional misconduct, or (iv) any direct, indirect, special, incidental, consequential, exemplary, or punitive damages whatsoever, including, but not limited to, damages for lost profits, goodwill, disclosure of confidential information, or loss of privacy, arising out of or in any way related to the use of or inability to use the Service, or any of the associated services, even if Norada has been advised of the possibility of such damages. In no event shall Norada be liable for any act or omission of any third party (such as, for example, any provider of telecommunications services, Internet access or computer equipment or software) or any circumstances beyond our control (such as, for example, a fire, flood, or other natural disaster, war, riot, strike, act of civil or military authority, equipment failure, computer virus, or failure or interruption of electrical, telecommunications or other utility services).
Account Holder agrees to indemnify and hold Norada, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of Content Account Holder submits, posts, transmits or make available through the Service, Account Holder’s use of the Service, Account Holder’s connection to the Service, Account Holder’s violation of the Agreement, or Account Holder’s violation of any rights of another.
DISCLAIMER OF WARRANTIES
ACCOUNT HOLDER EXPRESSLY UNDERSTAND AND AGREE THAT THE USE OF THE SERVICE IS AT THE ACCOUNT HOLDER SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NORADA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NORADA MAKES NO WARRANTY THAT (i) THE SERVICE WILL MEET ACCOUNT HOLDER REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, OR INFORMATION OBTAINED BY ACCOUNT HOLDER THROUGH THE SERVICE WILL MEET ACCOUNT HOLDER EXPECTATIONS, AND (V) ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED.
All copyright and other intellectual property rights in the Service (including any such rights in our website) are either owned by or licensed to Norada and nothing in this Agreement shall transfer any ownership rights whatsoever to the Account Holder.
The Account Holder retains ownership of any copyright and any other intellectual property rights related to the Account Holder’s Content. Intellectual property rights in Content will not be transferred to Norada.
Norada™, Solve360™, Solve™ and all related logos, products and services described in this website are either trademarks or registered trademarks of Norada and (aside from “Use of Logos” below) may not be copied, imitated or used, in whole or in part, without the prior written permission of Norada. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of Norada and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Norada.
Use of Logos
Notwithstanding the above, logos provided by Norada may be used without prior written consent for the purpose of directing web traffic to the Service. These Logos may not be altered, modified, or changed in any way, or used in a manner that is disparaging to Norada or the Service. Norada logos may not be displayed in any manner that implies sponsorship or endorsement by Norada.
Transfer of Rights & Obligations
Waiver and severability
If either Account Holder or Norada breach the Agreement, it doesn’t mean that any further breach cannot be enforced. Similarly, if any part of the Agreement turns out to be invalid or unenforceable for some reason, then it will be replaced with a provision which, as far as possible, achieves the same purpose as the original, and the remainder of the Agreement will still be binding.
To the fullest extent permitted by applicable law, this Agreement and any other agreements, notices or other communications regarding Account Holder account and/or Account Holder’s use of the Service (“Communications”), may be provided to Account Holder electronically and Account Holder agrees to receive Communications in an electronic form. Electronic Communications may be posted on the pages within the Service and/or delivered to Account Holder’s email address. Account Holder will print a copy of any Communications and retain it for their records. All Communications in either electronic or paper format will be considered to be in “Writing”, and to have been received no later than five (5) business days after posting or dissemination, whether or not Account Holder have received or retrieved the Communication.
All Services to be provided, all obligations of Norada and all Communication between the parties with respect to this Agreement will be done in the English language. Web pages which are translated from English to other languages may contain errors / omissions. If for any reason the translated text is incorrect, or misleading, the English text shall be deemed as the official version.
If Account Holder has any questions about this Agreement, the practices of this Norada, or Account Holder dealings with the Service, contact:
Norada Corporation Customer Service Department
Phone: +1 650-331-7336 Monday to Friday from 9 AM and 5 PM MST