As the provider of our hosted Solve solution, Norada Corporation is responsible for all system resources, maintenance, and ensuring a secure, reliable technical environment. Norada staff monitor the production environment 24x7 and respond immediately to every system problem, with the goal of making them transparent to our customers.
Norada follows mission critical data backup and management process. All data is written to multiple disks instantly and backed up to our archiving system at least once each day. To address the possibility of a catastrophic event, backup archives are also copied to a second geographic location. Files that you upload are stored securely on Amazon’s S3 service. S3 uses decentralized storage techniques to improve upload/download response time. All files stored on S3 are also backed up to our internal systems regularly ensuring we are able to safeguard your data.
At any time you can quickly export a copy of all of your information you’ve saved in Solve. The export is provided in a standard format that can be imported into most spreadsheet or database applications.
All data backups are encrypted and are not readable without access to the secured authorization keys.
All web content that is shown inside your account, such as email messages and content received from online forms, is automatically cleaned of any malware code. This is similar to virus scanning for web content.
The system encodes the Solve password using one-way encryption (64 byte hash function) which cannot be decoded.
Sequential failed login attempts are tar-pitted and reported to systems engineers.
Two-factor authentication is available by logging in through Google Apps SSO and not setting a Solve specific password.
All data transmitted between your computer (or mobile device) and our application servers is encrypted using 256 bit Secure Socket Layer (SSL) technology. This prevents anyone from reading the information as it is transmitted over the networks. This the same method online banks use to keep your information secure.
The Solve service is physically separate from ancillary services such as website, forums, etc. to decrease the probability that any issue in these areas would affect our core service.
Network and Computer Room Environment
Our primary production servers are owned by Norada and operated by authorized Norada staff. This equipment is located in our Global Internet Data Center (GIDC) in Atlanta, Georgia. This location is connected directly to the Internet backbone through nine global Internet providers and is SAS‑70 type II certified]. The GIDC provides the physical environment necessary to keep our service up and running 24x7. The facility is purpose designed with raised floors, rack mounted equipment, dual air control systems, fully redundant on premise power, and backup generators. A complete set of physical security features, including detection suppression systems, protect the equipment and connections.
Our equipment hosted at the facility is subject to around-the-clock systems management with personnel trained in the areas of networking, Internet, and systems management.
High reliability is provided through a number of redundant subsystems, such as multiple fiber trunks coming into the IDC from multiple sources.
Penetration tests are performed against our services periodically by a specialized computer security auditing firm.
Our environment is configured with numerous Web, Email, Database, Storage and Security servers. Our application servers use state of the art load-balancing software to enable multiple servers to act as a single, easily managed system. Through software agents on every server, our load-balance solution monitors the system’s health and availability and then directs requests to the server best able to maximize service levels. The modular architecture of the platform also allows for horizontal scaling of the system in the event of overall increases in platform requirements or specific spikes in concurrent user numbers or messaging volume.
The Bottom Line
Solve is a safe and easy way to manage your staff and work so you stay vitally important to your clients. Contact us to find out why thousands of businesses world-wide chose Norada’s Web-based services to manage their work.