Solve welcomes hundreds of millions of Microsoft users

Background

For years Solve users have been able to sign into Solve using their Gmail or G Suite accounts. That’s because Solve trusts Google to confirm the user’s identity. The benefits include:

  • Simpler workflow  single click to login
  • Less to remember  one less username and password
  • Extra Security  2-Step-Verification available

This simpler sign-in process is known Single Sign-on (SSO). Like Google, Microsoft hosts it’s own SSO identity platform, used by some of the biggest companies in the world.

What’s new

Solve now offers Microsoft SSO. Over half a billion users from Microsoft Office 365, Hotmail, Outlook, Live and Azure can now log into both Solve CRM and Solve Client Manager with a single tap.

“Solve offers popular CRM tools that bring greater choice to our customers,” said Nasos Kladakis, product marketing manager, Microsoft Corp. “Giving people easy and secure access to apps like Solve CRM and Solve Client Manager through Azure Active Directory is central to Microsoft’s cloud strategy.”

By using Microsoft SSO with Solve, administrators can boost security with 2-Step-Verification and cut down on resetting forgotten passwords. Sign-up has also been simplified with SSO, in case you’re thinking about starting a new Solve account.

Details

Logging in

For those already logging into Solve with a Microsoft email account, start using the “Sign-in with Microsoft” option on Solve’s CRM login page. For those subscribed to the new Solve Client Manager, simply tap to enter.

Solve Client Manager

If you have a Microsoft address and you’d like to start using it to log into Solve, simply change the email address associated with your Solve account to your Microsoft address. Or, if you’d like to start using a Microsoft email account, Hotmail and Outlook are free.

Access and privacy

Using Microsoft SSO, Solve can access only your basic Microsoft profile such as name and email address - it cannot access any of your Microsoft data. Also, be assured that Solve does not share any of your Solve account data with Microsoft.

2-Step-Verification

To implement 2-Step-Verification with Solve Client Manager for your team, all you need to to is set up 2-Step-Verification in each user’s Microsoft account.

If you are using Solve CRM, you’ll also need to reset each user’s Solve password, replacing them with very long (e.g. 20 characters) random password. Keep these new passwords secret! This effectively prevents them from directly logging into Solve. Finally, instruct your team to login to Solve exclusively through Microsoft SSO.

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