New feature:  Screen pop on incoming phone calls

Imagine your phone rings and the associated contact record in Solve opens automatically.

Many newer phone systems have a desktop software component that can be configured to open an external program when receiving an incoming call, passing along the incoming phone number as a parameter. You’ll need to check how to activated this feature on your specific call controller and how to enter the variable phone number. Here’s how to tickle Solve the right way:

https://secure.solve360.com/phonenumber/{PHONENUMBER} 

Example:

https://secure.solve360.com/phonenumber/(650) 867-5309 

image

Posted by