Google calendar and task sync troubleshooting

In the unusual case your Google Calendar & Task Sync runs into trouble, follow these proven methods to help remedy your Solve CRM + Google sync.

Reset your sync

  1. Under Solve menu > Report & Update Activities > Show Calendar events > Data > Synchronize events and tasks with Google > set the sync settings to OFF.

  2. Open your Google calendar > click the “x” to remove the Solve CRM gadget near the top-right of the page.

  3. Log out of your Solve account > log back into Solve > re-enable your original calendar sync settings and reinstall the Solve Gadget. Allow Solve CRM and Google up to 30 minutes to complete the set-up and initial sync in its entirety.

If you’re still experiencing trouble with Google Calendar & Task Sync …

  1. Google Calendar > Gear icon (top right) > Settings > Calendars > Export calendars (keep the resulting file safe as a backup).

  2. Click on the “Solve360” calendar link > at the bottom of the page choose “Permanently delete this calendar”.

  3. Repeat the “Reset your sync” steps above (turning off the sync settings, then relogging in and re-enabling them).

  4. Create an event or update an existing event in Solve to trigger the system to (re)create the special “Solve360” calendar in Google.