New features: Gmail Gadget extended

Our team has been working behind the scene to enable some exciting new Google Apps features. These tasks certainly tested us, but tenacity paid off because they are oh so useful. You’ll continue to hear more about these soon, but for today we’re starting with a couple new features related to the Gmail Contextual Gadget.

  1. When clicking “Add”, the First and Last names will be parsed from the email message and entered on the new contact record for you. This sounds like a slam-dunk but this information was not previously available to the Gadget; we made some magic to make it so.
  2. Now you’ll notice an “Archive to {workgroupName}” button beside the “Open” button. When clicked the message will instantly be moved from Gmail to Solve, where it will automatically link to contacts, companies and project blogs i.e. become part of the corporate memory. The message will still be available under “All mail”. No more need to forward emails to the workgroup folder! You may have noticed other products have had a similar feature for a while. What they don’t tell you is that they only capture the first 1,000 characters of the message (it’s actually not a lot) and they drop the attachments. We worked on this until we could capture the entire message.
  3. The Gadget now remembers your last ownership selection. Typically you now select the workgroup option once and all the new contacts will default to the same value for you.

To ensure you are using the latest version of the Gadget you may need to clear your browser’s file cache.

More about the Gmail Contextual Gadget and our relationship with Google

Troubleshooting tips for existing clients to force the gadget code to update and ensure configuration is ideal

  1. Clear the browser’s file cache and restart it before logging back into your Solve and Google Apps accounts
  2. Check to see if you can see your Gmail messages in the Inbox folder in Webmail. Otherwise, follow Solve menu > Access Webmail and ensure that Google is selected as your service provider under the Sending and Receiving sub-tabs and no username is entered (so it will use the automatic Google Apps settings).
  3. If you are an older Google Apps user (as in having used it for a while, not the grey hair kind), check that you have granted Solve Data Access in your Google Apps Account. In your Google Apps Dashboard, under Manage Domain Settings, check under Service settings > Solve > Data Access to verify that permission has been granted to Solve. You can also make the update here to grant permission otherwise.